PRIVACY NOTICE
Effective as of 1 January 2025
By using WeselAja Services, you agree to be bound by the terms of this Privacy Notice. This Privacy Notice governs how We obtain, collect, process and analyze, store, correct and update, display, transfer, delete and/or destroy, and protect your personal data as described below.
For the purpose of this Privacy Notice, “User” refers to you, as a user of WeselAja Services.
1. GENERAL
From time to time, Users may be required to provide personal data to PT XTRA PEMBAYARAN AMAN (“PT XPA”), hereinafter also referred to as “WeselAja,” “We,” “Us,” or “Our,” and to update such personal data in order to access and use Our Services. Therefore, this Privacy Notice is provided to help you understand how We process your personal data (“Personal Data Processing”).
This Privacy Notice is an effort to comply with applicable personal data protection laws and regulations in the Republic of Indonesia (“Applicable Personal Data Protection Laws”) and to respect your right to privacy.
This Privacy Notice applies to all Users who register and use WeselAja Services. Users are responsible for reading, understanding, and complying with this Privacy Notice and the Terms and Conditions of WeselAja (“T&C”).
Capitalized terms used but not defined in this Privacy Notice shall have the meanings ascribed to them in the T&C.
2. YOUR CONSENT
2.1 We process Personal Data based on your consent, whether given electronically or non-electronically, in accordance with applicable laws in the Republic of Indonesia (“Applicable Laws”).
2.2 Where consent is required, Users will be asked to provide consent by checking a box or taking other affirmative actions indicating approval and/or no objection.
2.3 Users may withdraw consent for Personal Data Processing by notifying Us in accordance with this Privacy Notice.
2.4 Users may also opt out of receiving certain communications via available “opt-out” or “unsubscribe” facilities.
2.5 Withdrawal of consent may result in termination of access to WeselAja Services or contractual relationships. We will inform you of potential consequences before processing such withdrawal. Please note that We may still send non-promotional messages, such as transaction receipts or account notifications.
3. CONSENT TO USE OF PERSONAL DATA
We may obtain Users’ Personal Data in a limited and specific manner from various sources, including directly from Users or third parties, when Users access or use WeselAja Services.
If you provide Personal Data of another individual, you represent and warrant that you have obtained valid consent from such individual.
3.1 Definition of Personal Data
“Personal Data” means any data relating to an identified or identifiable individual, whether directly or indirectly, through electronic or non-electronic systems.
Personal Data may include, but is not limited to:
name, address, date of birth, occupation, phone number, religion, marital status, email address, bank account details, credit card details, gender, identification documents, vehicle information, photographs, nationality, contact list information, health data, financial information, and biometric data.
Categories of Personal Data Collected
a. Identity Data: user ID, name, gender, place and date of birth, ID card (KTP), phone number, education level, job position, mother’s maiden name, address, photo, and biometric data.
b. Transaction Data: non-cash transaction history conducted through WeselAja Services.
c. Location Data: real-time geographic location.
Aggregated or anonymized data may be used for service management, analysis, promotions, and partnerships without identifying individual Users.
3.2 Children’s Data
WeselAja Services are not intended for individuals under 17 years of age (“Children”). We do not knowingly collect Personal Data from Children. Accounts exclusively used by Children will be terminated and related data deleted unless parental consent is obtained.
3.3 Methods of Data Collection
We collect Personal Data through:
a. Directly from Users, including during registration, service usage, consent provision, or communication with Us via phone, email, social media, or chat services (e.g., WhatsApp).
b. Automatically, including IP address, browser type, operating system, login data, device identifiers, cookies, and usage activity.
c. Third Parties, such as partners, vendors, or service providers.
d. Information about Third Parties provided by Users with valid consent.
Users may disable certain access permissions, but this may affect service functionality.
4. USE OF PERSONAL DATA
We process Personal Data for purposes including but not limited to:
a. Improving and personalizing WeselAja Services;
b. Managing and verifying User accounts;
c. KYC and eligibility verification;
d. Providing customer support and transaction services;
e. Research and development of services;
f. Cooperation with third parties for service provision, audits, analytics, and operations;
g. Marketing and promotional communications;
h. Fraud prevention, AML/CFT compliance, and risk management;
i. Legal compliance and law enforcement requests;
j. Business transactions, mergers, or acquisitions;
k. System security and service quality improvement;
l. Any other lawful business purposes with proper notification and consent.
5. DISCLOSURE OF PERSONAL DATA
5.1 We may disclose Personal Data to:
a. Affiliates and subsidiaries;
b. Agents, contractors, and service providers;
c. Business partners and financial institutions;
d. Regulators, law enforcement, and government authorities;
e. Entities involved in mergers or acquisitions.
5.2 Any disclosure outside the above scope will require User consent and compliance with Applicable Laws.
6. DIRECT MARKETING
We may use Personal Data for direct marketing purposes. Users may opt out at any time through WeselAja Services. Non-promotional communications may still be sent.
7. DATA SECURITY AND RETENTION
We retain Personal Data as long as necessary to:
a. Provide and improve services;
b. Resolve disputes and transactions;
c. Fulfill legal and regulatory obligations;
d. Prevent fraud and ensure system security.
We implement technical, administrative, and physical safeguards to protect Personal Data.
8. PREIHT PRINCIPLE AND USER RESPONSIBILITIES
Users are responsible for safeguarding their credentials and ensuring confidentiality of their Personal Data. WeselAja will never request passwords or OTPs.
9. THIRD-PARTY SERVICES AND WEBSITES
WeselAja may provide links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review third-party privacy policies.
10. USER RIGHTS AS DATA SUBJECTS
Users have the right to:
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Access Personal Data;
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Correct or update Personal Data;
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Request deletion or destruction of Personal Data;
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Withdraw consent.
Requests can be made via Help Center or live chat.
11. PERSONAL DATA HELD BY AUTHORITIES
Certain Personal Data may be stored by government authorities as required by law. WeselAja is not responsible for data managed by such authorities.
12. LIMITATION OF LIABILITY
WeselAja is not liable for data breaches caused by force majeure, User negligence, or lawful processing instructions.
13. AMENDMENTS TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. Continued use of WeselAja Services constitutes acceptance of such updates.
14. OPTING OUT OF MARKETING COMMUNICATIONS
Users may opt out of promotional communications at any time. Transactional messages will still be sent.
15. MISCELLANEOUS
15.1 This Privacy Notice is governed by and interpreted in accordance with the laws of the Republic of Indonesia.
15.2 Any disputes arising from this Privacy Notice shall be resolved in accordance with Applicable Laws.
15.3 For further information, Users may contact WeselAja through the official Help Center or customer support channels.
If you have any questions or complaints regarding this Privacy Notice, or if you wish to exercise your rights in relation to your Personal Data, you may contact us through:
PT XTRA PEMBAYARAN AMAN
Jalan Pangeran Antasari No. 67, Kalibalau Kencana, Kedamaian,
Bandar Lampung, Lampung
Email: hello@weselaja.com
Phone: +62 817 398 869
